Support
We are here to help.
Get help with your booking, report an issue, request a refund, or reach out about your account. Our team reviews every request.
How to get support
In-app support ticket
The fastest way to get help. Open a ticket directly from your booking in the DoorCrew app. Your booking details are automatically attached.
Upload proof
Attach photos, screenshots, or PDF documents to your support ticket. Clear evidence helps our team review your case faster.
Booking-linked issue reports
Every support request is linked to your booking record. This keeps all details together and ensures nothing gets lost.
Email support
Reach us directly at support@doorcrew.ca. Include your booking ID and a description of the issue for the fastest response.
Account and data deletion
To request deletion of your account or personal data, submit a request through the app or email us with the subject line "Data Deletion Request".
Safety emergencies: If you are in an urgent or dangerous situation, contact local emergency services (911) immediately. DoorCrew support handles booking and account issues, not emergencies.
Get in touch
Send us a message
For booking-linked issues, the fastest path will be the in-app support ticket after launch. Use this form to prepare an email for general inquiries, account issues, or data requests.
Or email us directly at support@doorcrew.ca